Refund policy

RETURNS & EXCHANGES POLICY

 

We want every piece you receive to meet the quality and standards you expect from us. Please read our policy carefully before placing your order.

 

🇦🇺 AUSTRALIAN ORDERS

 

For Australian customers, we offer Exchanges or Gift Cards only.

Refunds are not available.

 

• Exchange requests must be made within 7 days of receiving your order.

• Any exchange request made after 7 days will not be accepted.

• Once your exchange has been approved, the item must be sent back to us within 3 days.

• If the item is not sent within this 3-day period, the exchange will no longer be accepted.

• Customers are responsible for all shipping costs associated with their exchange.

• The original item must be received by us before an exchange or Gift Card can be processed.

• Customers may choose between an Exchange or a Gift Card.

• All exchange requests must be made by contacting us via email.

 

IF THE ISSUE IS ON OUR END

 

If you receive an item with a fault, defect, damage, or an error made by us, please contact us via email within 7 days of receiving your order.

 

In these circumstances, we will take responsibility for the exchange shipping costs, and your replacement will be arranged at no additional shipping cost to you.

 

🌎 INTERNATIONAL ORDERS

 

For international orders, we currently do not offer returns, exchanges, refunds, or Gift Cards.

 

Please carefully check your order details and sizing before completing your purchase.

 

By placing an order with us, you acknowledge and agree to the terms of this policy.

 

Thank you for choosing our brand and for your continued support. 🤍